Privacy Policy

How Alexander, Lankford & Hiers, Inc. collects, uses, and protects your information.

Last updated: August 19, 2026

Alexander, Lankford & Hiers, Inc. ("AL&H," "we," "us," or "our"), a professional corporation of Certified Public Accountants located at 4000 S. Medford Drive, Lufkin, TX 75901-5500, respects your privacy and is committed to protecting the personal and financial information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. As certified public accountants, we are also bound by professional standards of confidentiality that govern our handling of client information.

Information We Collect

We may collect the following types of information:

  • Information you provide directly, such as your name, email address, phone number, and any details you include when you contact us or engage our services.
  • Financial and tax information that you provide in connection with the accounting, tax, audit, and advisory services we perform for you.
  • Mobile phone information, including your phone number, if you opt in to receive SMS text messages from us.
  • Website usage information, such as your browser type, device, and pages visited, which may be collected automatically through standard web technologies.

How We Use Your Information

We use the information we collect to:

  • Provide, perform, and improve our professional services;
  • Respond to your inquiries and communicate with you about your account or engagement;
  • Send you SMS text message notifications if you have opted in (see SMS / Text Messaging section below);
  • Comply with legal, regulatory, and professional obligations; and
  • Maintain the security and integrity of our systems.

How We Protect Your Information

We maintain physical, electronic, and procedural safeguards designed to protect your information from unauthorized access, use, or disclosure. Access to client information is restricted to personnel who need it to provide services to you.

Sharing of Information

We do not sell your personal information. We do not disclose nonpublic personal information about our clients or former clients to anyone, except as permitted or required by law, or with your consent. When we use third-party service providers to support our operations, we require them to protect the confidentiality of your information.

SMS / Text Messaging (10-Digit Long Code)

If you opt in to receive SMS text messages from Alexander, Lankford & Hiers, Inc., you are consenting to receive communications via 10-Digit Long Code (10DLC) messaging. Please note the following important information:

Opt-In Consent

  • Voluntary Participation – Your consent to receive SMS messages is voluntary and is not a condition of purchase or service. You may engage our services fully without opting in to SMS communications.
  • Explicit Consent Required – We will only send you SMS messages after receiving your explicit written consent through our SMS signup form.
  • Opt-In Data Protection – Your opt-in consent data and phone number are securely stored and are not shared with third parties for marketing or promotional purposes.

Message Content & Frequency

  • Message Types – We will send SMS messages related to tax updates, appointment reminders, service announcements, document requests, and other business-related communications relevant to your account.
  • Message Frequency – The frequency of SMS messages varies based on business needs and your specific engagement with us. You are not charged by AL&H for receiving messages.
  • Message and Data Rates – Standard SMS message and data rates from your wireless carrier may apply. Please contact your mobile carrier for information about your plan's text message rates.

Data Security & Privacy

  • No Third-Party Sharing – Your phone number, consent data, and SMS communications are not shared with any third parties, affiliates, or service providers for marketing or promotional purposes.
  • Secure Storage – Your phone number and all data associated with your SMS opt-in are stored securely and are subject to the same confidentiality protections applied to all client information.
  • Professional Confidentiality – As Certified Public Accountants, we are bound by professional standards of confidentiality regarding all client information, including your mobile phone data.

Opting Out

  • Reply STOP – You can opt out of SMS messages at any time by replying "STOP" to any text message you receive from us. Opting out is free and takes effect immediately.
  • Contact Us Directly – You may also opt out by contacting us at 936.632.7771 or [email protected].
  • Confirmation – After you opt out, we will send a confirmation message and will cease all SMS communications to your number.
  • Reactivation – If you opt out and later wish to reactivate SMS communications, you may re-opt-in through our SMS signup form or by contacting us directly.

Help & Support

  • Reply HELP – You can reply "HELP" to any SMS message to receive additional information about our SMS service.
  • Direct Support – For questions or issues with your SMS subscription, contact us at 936.632.7771 or [email protected].

Legal Compliance

Our SMS messaging service complies with all applicable federal and state regulations, including:

  • The Telephone Consumer Protection Act (TCPA) and FCC rules governing 10-Digit Long Code (10DLC) communications
  • Carrier guidelines and industry best practices for SMS delivery
  • State and federal privacy laws protecting consumer information

Cookies and Tracking

Our website may use cookies and similar technologies to support functionality and understand how the site is used. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

Your Choices

You may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and professional record-retention obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically. If we make material changes to how we handle your information, we will provide notice through other means as appropriate.

Contact Us

If you have any questions about this Privacy Policy, our SMS messaging service, or our handling of your information, please contact us:

Alexander, Lankford & Hiers, Inc.
4000 S. Medford Drive, Lufkin, TX 75901-5500
Phone: 936.632.7771
Email: [email protected]